My concert is starting and I don’t know how to watch!

Please see the information below, but if you are in need of immediate assistance during a live concert, email events@broadwayworld.com. We answer almost immediately during live events. Please keep your eyes on your inbox.

How do I access my streaming link?

To access your streaming links, just head over to https://events.broadwayworld.com/my-account/ and user the username and password you created to login to your account.

If you don’t remember this information, just click forgot password and enter either your username OR email address. It will send information to your inbox.

We will also email streaming links to you before the concert.

Can more than one person watch on one account?

Only one user can watch on one tab, screen, or device per account. If you’re with a friend in the same room, you could watch together on the same screen – but you can’t share your links or logins.

I missed my live event! Can I watch it another time?

Live events are like a Broadway show or a concert – they only happen at the posted times and after that they are not available for replay or otherwise.

Can I change my showtime?

Each concert is an individually ticketed event, but if you reach out to events@broadwayworld.com we may be able to assist you.

How long do I have to watch my On Demand event?

Each On Demand event has a different availability and not every event is available on demand. Please check the ticketing page or your confirmation email.

How many times can I watch my On Demand event?

Each On Demand event can only be streamed one time, in one sitting. Pausing, fast forwarding, or rewinding is not available. Do not click to open your concert until you are ready to watch in full.

I am having an issue watching my On Demand event.

Reach out to events@broadwayworld.com.

How can I watch on my TV?

We do not officially support watching on your TV – we recommend you use Chrome on a Windows or Mac desktop or laptop computer. For some basic instructions see here for Safari on OSX, and here for Chrome.

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