Frequently Asked Questions

My concert is starting and I don’t know how to watch!

Please see the information below, but if you are in need of immediate assistance during a live concert, email [email protected] We answer almost immediately during live events. Please keep your eyes on your inbox.

How do I access my streaming link?

To access your streaming links, just head over to and user the username and password you created to login to your account.

If you don’t remember this information, just click forgot password and enter either your username OR email address. It will send information to your inbox.

We will also email streaming links to you before the concert.

Can more than one person watch on one account?

Only one user can watch on one tab, screen, or device per account. If you’re with a friend in the same room, you could watch together on the same screen – but you can’t share your links or logins.

I missed my live event! Can I watch it another time?

Live events are like a Broadway show or a concert – they only happen at the posted times and after that they are not available for replay or otherwise.

Can I change my showtime?

Each concert is an individually ticketed event, but if you reach out to [email protected] we may be able to assist you.

Is my event available On Demand after it ends?

All performances sold as a premiere are only available for the premiere, and not On Demand. On Demand tickets will only be on sale following a premiere event and tickets cannot be exchanged after the fact. Not all premieres are made available as On Demand events – this is based on licensing on a performance by performance basis. Your ticket is only valid for the date and time indicated.

How long do I have to watch my On Demand event?

Each On Demand event has a different availability and not every event is available on demand. Please check the ticketing page or your confirmation email.

How many times can I watch my On Demand event?

Each On Demand event can only be streamed one time, in one sitting. Pausing, fast forwarding, or rewinding is not available. Do not click to open your concert until you are ready to watch in full.

I am having an issue watching my On Demand event.

Reach out to [email protected]

How can I watch on my TV?

We do not officially support watching on your TV – we recommend you use Chrome on a Windows or Mac desktop or laptop computer. For some basic instructions see here for Safari on OSX, and here for Chrome.

I am using Google Chrome, Opera, or Firefox and my event is not loading, I just see a spinning wheel. What do I do?

Please make sure you have no plugins or add-ons on your browser. A number of plugins use video which prevent protected videos from loading. Known plugins with issues include HTML5 Autoplay. Please make sure you do not have any add-ons installed.

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